Privacy Policy

Ownhearth is built so that we see as little as possible. Your VPN traffic flows directly between your own routers and never passes through our servers — we cannot see the sites you visit or the data you send.

What we collect

Your email (to deliver your setup link and provide support) and payment status via Stripe (we never see your card number — at most the last 4 digits and billing country Stripe shares).

Connection-health telemetry, about every 45 seconds, so we can pair your routers and tell when one needs attention. This is health data, never the contents of your traffic. It includes: whether each router is online, their WireGuard public keys, your home connection's public IP and DDNS hostname, the public IP of whatever network your travel router is currently on (so we can diagnose connection issues), handshake timing and self-heal restart counts, total bytes sent/received (counters only — not what was sent), and your router model and firmware version. Telemetry is kept on a rolling ~7-day window.

What we don't collect

We do not log your browsing, the contents of your traffic, or the sites you visit — your traffic flows directly between your own routers and never touches our servers. We don't sell data. Your router learns its public IP from our own server (not a third‑party lookup service), so no outside company sees your IP on our behalf.

Processors

We use Stripe (payments), Resend (transactional email), DigitalOcean (hosting our small backend), and Plausible(privacy-friendly, cookie-free website analytics). They process data on our behalf under their own terms. We do not use GL.iNet GoodCloud or any remote-management cloud — setup happens locally over your own Wi‑Fi.

Retention & your choices

We keep account, billing, and pairing data while you're a customer; telemetry is pruned on a rolling ~7‑day window. You can ask us to delete your data anytime at support@ownhearth.com (some billing records are kept where law requires). Your VPN keeps working regardless — it runs on your hardware.